Tips on How to Resolve Team Conflicts
In this article we propose tips and explain how to resolve team conflicts and why it is important to resolve them correctly.
Workplace conflicts occur because team members don’t always agree or know how to work together despite their differences. These differences could be in the way they manage their tasks, their work styles or personalities.
Many conflicts at work are caused by misunderstandings and a lack of communication among team members. However, when these conflicts are resolved properly, team members can develop better working relationships and are more productive as a result.
In summary, when conflicts between team members arise, addressing these disagreements and coming to a mutual understanding allows everyone to collaborate harmoniously and productively. Here are some productive steps to take to resolve workplace conflicts:
Stay calm
When a conflict arises, it’s important to stay calm and professional. Take several deep breaths and clear your mind before attempting to address the conflict. Come up with a plan to resolve the conflict before tension grows and things worsen.
Communicate (and listen)
Find a place where you can discuss the conflict in private. It’s important that all parties involved have the opportunity to share their side and listen to what others have to say. Be attentive and empathetic, and try to understand how the other person feels while still saying everything you need to say.
Acknowledge the conflict and find a resolution
Part of conflict resolution includes acknowledging there’s a problem in the first place. Once the conflict has been recognized, everyone involved needs to agree on reaching a resolution. Try to see the conflict from the viewpoint of your other team members and focus on the things you can agree on. This will help you better understand what they feel and how they think and allow you to come to a resolution together.
Involve leadership or HR
In some cases, you may need to involve your HR department or a supervisor if a conflict can’t be resolved, whether it’s because someone is failing to cooperate or something much more serious, such as harassment or discrimination.
Resolving workplace conflicts requires teamwork and an understanding of each other’s differing viewpoints. Once conflicts are resolved, the best way to move forward is to recognize that mistakes happen.
A team that is willing to work together to resolve workplace conflicts can strengthen their relationships and accomplish their goals.
(Reference: https://www.indeed.com/career-advice/career-development/types-of-team-conflict)
